(Submitted by a reader)
I just started working last week as a coordinator in a Holocaust survivors program. I’m very happy with this job b”H for many reasons but the main reason is because of the daily life mussar that pop as result of my involvement with these older people. One lesson in particular that I’ve been thinking a lot about in the past few days is the value of a small gesture. Some clients call in when they’re happy, some when they’re sad. But when I answer the phone…the small nuances in my voice make the biggest difference on how the client walks away from the phone call.