After several public safety incidents and customer service issues, several community members wrote to Walmart to complain. Susan Efroymson has shared a copy of an email from Bill O’Brien, NEO Market Manager in which he offers a number of intended improvements and asked for our community’s feedback. Please review his email and respond accordingly. Susan shared with him that this email would be shared publicly and is offered here with permission. Let’s use this opportunity to make a kiddush Hashem and promote productive dialogue.
Susan,
Sorry it took so long to get back to you, but I take your complaint serious and had to work the store several days this week to look into the issues and get a plan together to make sure that you and everyone in the area has a great shopping experience in the store. Here are the things that we are doing to get the store back to where it needs to be on a daily basis.